How can I purchase FFPEG products? Can I buy directly from FFPEG or get a price quote?

Yes, anyone can purchase our products at our regular discounted prices. Visit us at ffpeg.store for incredible discounts on high-end furniture and accessories.

How can Iget a catalog for the product lines that FFPEG carries?

Currently, manufacturer catalogs are available exclusivelyfor the trade. However, you can view any product line or manufacturer by clicking the relevant link on FFPEG’s website.

Where theproducts you carry are made from?

Most of our fine furniture and accessories are crafted in the Philippines, Indonesia, or Vietnam, where highly skilled artisans create components to meet our design and quality standards. We also carry a few high-end manufacturers, like Marge Carson, whose products are made in California.

How can I be sure I am purchasing an authentic high-end item?

Every genuine item we offer will display the brand name somewhere on the product. Nearly every piece will feature an authentic brand name, regardless of its size. To ensure you're buying a genuine item, look for the manufacturer's name and surround yourself with timeless quality in your home.

This is an example of a question that a customer might ask

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

What is the FFPEG Warranty? Do you guarantee your furniture?

FFPEG stands by the quality of its products and will work with you or your designer to assess any issues and determine the best solution. Most issues are identified shortly after delivery. Please note that we are not responsible for normal wear and tear. For general care and maintenance, refer to our Product Manual. If a defect is identified upon delivery and confirmed as a manufacturer's defect, the item will be replaced with the same or an equivalent item.

Does FFPEG have outlet or club member stores?

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Can I get replacement parts for older furniture pieces?

Replacement parts are available for most "stock or active" items. However, parts for discontinued items may not be available.

How should I care for my furniture?

Please refer to the Product Manual on each manufacturer's website for specific care and maintenance instructions.

How can I learn more about the product lines you carry?

Visit our website and navigate to the “Manufacturers” tab for information on the lines we offer. We frequently add new lines, so check back often, contact Customer Service at 888-692-0225, or email us at sales@ffpeg.com.

If I’m interested in a product line that you don’t currently offer, can I request it?

FFPEG continuously searches globally for high-end furniture lines. If you’re interested in a line that we don’t currently carry, please let us know. If the line meets our quality standards, we may consider adding it to our collection.

How can I ensure I receive emails from FFPEG?

Check your spam or junk mail folder and mark our emails as "not junk" to ensure you receive them. Also, remember to update us with your new email address if it changes.

Is there a showroom location outside California?

No, our showroom is located in California. If you are out of state, you can shop online through the websites of the various manufacturers we carry. Our warehouse

What are Monthly Specials e-flyers?

These are monthly deals offered by certain dealers, providing significant discounts on high-end merchandise due to our bulk purchasing. Please note that all sales are final—no exchanges or refunds. You can also check the website under ‘Current Offers” for the most up-to-date discount codes.

What happens after I make a deposit for my items?

Once your order is finalized, you will receive an email detailing your entire order, terms and conditions, and payment authorization. You will also receive an invoice for your deposit or payment. The estimated shipping date will be provided on your receipt.

When can I expect my order to be delivered?

You will receive an estimated shipping date before placing your order. This date depends on factors such as stock availability and production schedules. If an item is in stock, delivery typically takes about two weeks. If an item is not in stock, delivery may take several months. You will be informed about availability before confirming your order.

How are deliveries scheduled?

We use your zip code and delivery instructions to determine the most efficient delivery route. A Delivery Coordinator will contact you to establish a 7-day delivery window. Once your furniture is assigned to a freight carrier, you will be notified 24 to 48 hours in advance with the specific delivery date and time. Deliveries are made 5 days a week, from 8 a.m. to 8 p.m.

Do I need to be present for the delivery?

You must inspect your furniture upon delivery. If you cannot be present, arrange for someone else to accept, inspect, and sign for the delivery on your behalf. Canceled, refused, or missed deliveries will incur a redelivery fee equal to the original delivery fee. Upon delivery, inspect the item and its packaging for any damage. If you cannot inspect the item immediately, note "UNINSPECTED" on the Bill of Lading. Do not sign as "inspected" if you have not checked the items for damage. In many cases, you have 48 hrs to file a claim.

How do I pay the remaining balance of my order?

For items in stock, the full balance must be paid before delivery. For items not in stock, a 50% deposit is required, with the remaining balance due before delivery. Payment can be made by credit card or cashier’s check payable to FFPEG, Inc.

Do you deliver everything at once, or can there be multiple deliveries?

Items are delivered as they become available for shipping. You may receive multiple shipments if different items are ready at different times. If you need consolidated services, the first 30 days of storage at free of charge. If you need longer storage time, contact us for more information.

Where will my furniture be placed upon delivery?

The delivery team will place your items in the location specified by you, depending on the service level you have paid for. White Glove Service delivery is available if needed. For LTL shipments, the carrier will deliver to the first threshold. Ensure there is enough space for the delivery personnel to maneuver.

What should I do if an item arrives damaged?

If an item damaged upon delivery, notify us immediately. It is critical that you note the damage on the (POD) Proof of delivery. All items are shipped with insurance coverage. We will file a claim on your behalf, and it will be determined whether the item can be repaired or must be replaced, provided adequate insurance was purchased at the time of sale.

Will the delivery personnel remove the packaging debris?

Debris removal services is only available with White Glove services. If you require this service, please inform us when scheduling the delivery so we can choose the appropriate freight company. Depending on your request, packaging materials will either be left at your specified location or removed from the premises.

Do you offer international delivery?

Yes, as a global supplier of high-end furniture and accessories, we ship worldwide for an additional shipping fee. Please request a shipping quote prior to your purchase.

Does the shipping fee include insurance?

In most cases, it is advisable to purchase additional insurance to cover the full value of your order. This is usually a minimal additional cost.

Lighting

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Panes of Gold-Leaf Metal Droplight

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Spherical Thirty-Light Quartz Chandelier

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Antique Gold Frosted Glass Nine-Light Chandelier with Cascading Petal Design

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Antique Gold Frosted Glass Nine-Light Chandelier with Cascading Petal Design

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Frosted Glass Petal Horizontal Twenty-Four-Light Chandelier

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Jasmine 60" Wide LED Suspension Linear Chandelier with Flower Motif Centerpiece

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Jasmine 60" Wide LED Suspension Linear Chandelier with Flower Motif Centerpiece

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Louisa Pendant

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Studio Pendant

Regular price ~~$510.00~~ $408.00 20% off

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Droplet Pendant – 6-Light Brown & Gold Flower Pendant with Clear Crystal Teardrops

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McGuire Chandelier – Bronze Iron Chandelier with Seeded Glass Globes (5-Light)

Regular price ~~$3,342.00~~ $2,507.00 25% off

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Lolita Chandelier (Lg)

Regular price ~~$5,073.00~~ $3,805.00 25% off

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Maitland Smith Soft Brass Chandelier with Crystal Beading – Floral Decor

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Maitland Smith Soft Brass Chandelier with Crystal Beading – Floral Decor

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Corbett Roma -45% off

Regular price ~~$3,500.00~~ $2,275.00 35% off

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MAITLAND SMITH VERDIGRIS STEEL AND BRASS CHANDELIER-8118-19

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MAITLAND SMITH VERDIGRIS STEEL AND BRASS CHANDELIER-8118-19

Regular price ~~$7,575.00~~ $5,310.00 30% off

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Stately Crystal Gold-Leaf Pendant

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Regular price ~~$7,062.00~~ $4,394.50 38% off

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Tilda Large Chandelier Whitewash Stained Wood Indoor Lighting

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Tilda Large Chandelier Whitewash Stained Wood Indoor Lighting

Regular price ~~$10,887.00~~ $6,519.45 40% off

Unit price: per

Tilda Large Chandelier Black Stained Wood 38-Inch Rustic Elegance

$5,460.00

Unit price: per

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Eros: Elliptical Antique Brass Eight-Light Chandelier

Regular price ~~$2,385.00~~ $1,660.00 30% off

Unit price: per

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Diamante Six-Light Semiflush

Regular price ~~$2,040.00~~ $1,650.00 19% off

Unit price: per

Sale

Ceres: Quartz Crystal Spherical Eight-Light Chandelier in Gold-Leaf Finish

Regular price ~~$2,085.00~~ $1,737.50 17% off

Unit price: per

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Reveille: Crystal Constellation Four-Light Semiflush

Regular price ~~$2,205.00~~ $1,690.00 23% off

Unit price: per

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Alabaster Wall Sconce with a Nod to Mondrian

Regular price ~~$1,785.00~~ $1,487.50 17% off

Unit price: per

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Mid-Deco Twenty-Four-Light Two-Tier Chandelier AJC-9167

Regular price ~~$10,995.00~~ $6,595.00 40% off

Unit price: per

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Lg Crystal Flush mount

Regular price ~~$2,235.00~~ $1,565.00 30% off

Unit price: per

Sale

Cascading Crystal Six-Light Chandelier

Regular price ~~$5,430.00~~ $4,525.00 17% off

Unit price: per

Sale

Cascading Crystal Twelve-Light Chandelier AJC-9174

Regular price ~~$6,540.00~~ $5,450.00 17% off

Unit price: per

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Cascading Crystal Waterfall Six-Light Chandelier

Regular price ~~$4,500.00~~ $3,750.00 17% off

Unit price: per

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Cascading Crystal Waterfall Twelve-Light Chandelier AJC-8884

Regular price ~~$7,500.00~~ $6,250.00 17% off

Unit price: per

Counterpoint Twelve-Light Chandelier AJC-8816

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Counterpoint Twelve-Light Chandelier AJC-8816

Regular price ~~$4,855.00~~ $3,950.00 19% off

Unit price: per

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Antique Parisian Silver Nine-Light Chandelier AJC-8743

Regular price ~~$2,985.00~~ $2,487.50 17% off

Unit price: per

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ALISA SCONCE

Regular price ~~$594.00~~ $445.00 25% off

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Crystal Chandelier

Regular price ~~$900.00~~ $729.00 19% off

Unit price: per

MAITLAND SMITH PENSHELL TORCHERE (FLOOR LAMP)-Pre-Owned

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MAITLAND SMITH PENSHELL TORCHERE (FLOOR LAMP)-Pre-Owned

Regular price ~~$3,911.00~~ $1,150.00 71% off

Unit price: per

Sale

Maitland Smith CAST BRASS PEACOCK WALL SCONCE-8106-14

Regular price ~~$1,695.00~~ $1,186.00 30% off

Unit price: per

Tilda Small Chandelier Whitewash Stained Wood 30-Inch Rustic Elegance

$2,730.00

Unit price: per

Scheherazade 2 tiers Plain silk lamp with metal ring

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Scheherazade 2 tiers Plain silk lamp with metal ring

Regular price ~~$5,209.00~~ $4,170.00 20% off

Unit price: per

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Scheherazade 2 tiers FLORA silk lamp with metal ring

Regular price ~~$5,472.00~~ $4,380.00 20% off

Unit price: per

Sale

Shiro-Noda Eleven-Light Chandelier AJC-9157

Regular price ~~$9,180.00~~ $7,650.00 17% off

Unit price: per

Sale

Agate and Brass Eight-Light Chandelier AJC-9093

Regular price ~~$6,750.00~~ $5,625.00 17% off

Unit price: per

Reveille: Crystal Constellation Seven-Light Pendant Chandelier

Sale

Reveille: Crystal Constellation Seven-Light Pendant Chandelier

Regular price ~~$6,649.50~~ $5,319.60 20% off

Unit price: per

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