How can I purchase FFPEG products? Can I buy directly from FFPEG or get a price quote?

Yes, anyone can purchase our products at our regular discounted prices. Visit us at ffpeg.store for incredible discounts on high-end furniture and accessories.

How can Iget a catalog for the product lines that FFPEG carries?

Currently, manufacturer catalogs are available exclusivelyfor the trade. However, you can view any product line or manufacturer by clicking the relevant link on FFPEG’s website.

Where theproducts you carry are made from?

Most of our fine furniture and accessories are crafted in the Philippines, Indonesia, or Vietnam, where highly skilled artisans create components to meet our design and quality standards. We also carry a few high-end manufacturers, like Marge Carson, whose products are made in California.

How can I be sure I am purchasing an authentic high-end item?

Every genuine item we offer will display the brand name somewhere on the product. Nearly every piece will feature an authentic brand name, regardless of its size. To ensure you're buying a genuine item, look for the manufacturer's name and surround yourself with timeless quality in your home.

This is an example of a question that a customer might ask

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

What is the FFPEG Warranty? Do you guarantee your furniture?

FFPEG stands by the quality of its products and will work with you or your designer to assess any issues and determine the best solution. Most issues are identified shortly after delivery. Please note that we are not responsible for normal wear and tear. For general care and maintenance, refer to our Product Manual. If a defect is identified upon delivery and confirmed as a manufacturer's defect, the item will be replaced with the same or an equivalent item.

Does FFPEG have outlet or club member stores?

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Can I get replacement parts for older furniture pieces?

Replacement parts are available for most "stock or active" items. However, parts for discontinued items may not be available.

How should I care for my furniture?

Please refer to the Product Manual on each manufacturer's website for specific care and maintenance instructions.

How can I learn more about the product lines you carry?

Visit our website and navigate to the “Manufacturers” tab for information on the lines we offer. We frequently add new lines, so check back often, contact Customer Service at 888-692-0225, or email us at sales@ffpeg.com.

If I’m interested in a product line that you don’t currently offer, can I request it?

FFPEG continuously searches globally for high-end furniture lines. If you’re interested in a line that we don’t currently carry, please let us know. If the line meets our quality standards, we may consider adding it to our collection.

How can I ensure I receive emails from FFPEG?

Check your spam or junk mail folder and mark our emails as "not junk" to ensure you receive them. Also, remember to update us with your new email address if it changes.

Is there a showroom location outside California?

No, our showroom is located in California. If you are out of state, you can shop online through the websites of the various manufacturers we carry. Our warehouse

What are Monthly Specials e-flyers?

These are monthly deals offered by certain dealers, providing significant discounts on high-end merchandise due to our bulk purchasing. Please note that all sales are final—no exchanges or refunds. You can also check the website under ‘Current Offers” for the most up-to-date discount codes.

What happens after I make a deposit for my items?

Once your order is finalized, you will receive an email detailing your entire order, terms and conditions, and payment authorization. You will also receive an invoice for your deposit or payment. The estimated shipping date will be provided on your receipt.

When can I expect my order to be delivered?

You will receive an estimated shipping date before placing your order. This date depends on factors such as stock availability and production schedules. If an item is in stock, delivery typically takes about two weeks. If an item is not in stock, delivery may take several months. You will be informed about availability before confirming your order.

How are deliveries scheduled?

We use your zip code and delivery instructions to determine the most efficient delivery route. A Delivery Coordinator will contact you to establish a 7-day delivery window. Once your furniture is assigned to a freight carrier, you will be notified 24 to 48 hours in advance with the specific delivery date and time. Deliveries are made 5 days a week, from 8 a.m. to 8 p.m.

Do I need to be present for the delivery?

You must inspect your furniture upon delivery. If you cannot be present, arrange for someone else to accept, inspect, and sign for the delivery on your behalf. Canceled, refused, or missed deliveries will incur a redelivery fee equal to the original delivery fee. Upon delivery, inspect the item and its packaging for any damage. If you cannot inspect the item immediately, note "UNINSPECTED" on the Bill of Lading. Do not sign as "inspected" if you have not checked the items for damage. In many cases, you have 48 hrs to file a claim.

How do I pay the remaining balance of my order?

For items in stock, the full balance must be paid before delivery. For items not in stock, a 50% deposit is required, with the remaining balance due before delivery. Payment can be made by credit card or cashier’s check payable to FFPEG, Inc.

Do you deliver everything at once, or can there be multiple deliveries?

Items are delivered as they become available for shipping. You may receive multiple shipments if different items are ready at different times. If you need consolidated services, the first 30 days of storage at free of charge. If you need longer storage time, contact us for more information.

Where will my furniture be placed upon delivery?

The delivery team will place your items in the location specified by you, depending on the service level you have paid for. White Glove Service delivery is available if needed. For LTL shipments, the carrier will deliver to the first threshold. Ensure there is enough space for the delivery personnel to maneuver.

What should I do if an item arrives damaged?

If an item damaged upon delivery, notify us immediately. It is critical that you note the damage on the (POD) Proof of delivery. All items are shipped with insurance coverage. We will file a claim on your behalf, and it will be determined whether the item can be repaired or must be replaced, provided adequate insurance was purchased at the time of sale.

Will the delivery personnel remove the packaging debris?

Debris removal services is only available with White Glove services. If you require this service, please inform us when scheduling the delivery so we can choose the appropriate freight company. Depending on your request, packaging materials will either be left at your specified location or removed from the premises.

Do you offer international delivery?

Yes, as a global supplier of high-end furniture and accessories, we ship worldwide for an additional shipping fee. Please request a shipping quote prior to your purchase.

Does the shipping fee include insurance?

In most cases, it is advisable to purchase additional insurance to cover the full value of your order. This is usually a minimal additional cost.

Hancock & Moore

The best leather seating in the industry! This collection are custom made and requires your selection of leather for an accurate quote. Leather grades vary from Grade 1 to Grade 10. All grades of leather are exceptional. Some items are priced in the Grade of leather that it is listed in.

At Hancock & Moore, understands that style emanates from within. That is why each Hancock & Moore original is custom-made to your exacting requirements. Whether you choose the classic Vaughn wingback in Weston Cane Burnished leather or an Adrian Jade crocodile-embossed top-grain hide—your personal choice defines your own unique style. Our passion for accommodating self-expression begins with endless choices of leather, fabric, trim and wood finishes.

Use the QUOTE option to obtain an accurate quote or items can be purchase online if you want the item as shown. COM orders are available as well.

Crafting Distinctive Elegance: Hancock & Moore Custom Leather Seating Experience

At Fine Furniture Purchasing Exchange Group, Inc., we recognize that Hancock & Moore style truly emanates from within, and each piece crafted is a testament to this philosophy. Specializing in custom leather seating, particularly renowned for Hancock and Moore leather sofas, we embark on a journey of personalized luxury tailored to your exact requirements.

Crafting Your Unique Style:

What sets Hancock & Moore apart is their unwavering commitment to providing a personalized experience. Each Hancock & Moore original is a canvas waiting to embody your distinctive taste and preferences. Take, for instance, the classic Vaughn wingback in Weston Cane Burnished leather—an embodiment of timeless sophistication. Alternatively, delve into the allure of an Adrian Jade crocodile-embossed top-grain hide, where luxury meets individuality. Your personal choice defines your unique style, and our craftsmanship ensures that your vision comes to life.

Endless Choices for Self-Expression:

Our passion for accommodating self-expression knows no bounds. We believe that the true beauty of furniture lies in its ability to resonate with the individuality of its owner. This is why we offer an extensive array of choices—from a diverse range of leathers to an exquisite selection of fabrics, trims, and wood finishes.

The Signature Hancock And Moore Leather Sofa:

We take pride in offering the best leather seating in the industry! Our collection is entirely custom-made, ensuring that your preferences dictate the final masterpiece. For an accurate quote, we invite you to choose your preferred leather grade from Grade 1 to Grade 10. Rest assured, all grades of leather in our collection are exceptional.

Unraveling the Art of Customization:

When you choose Hancock & Moore, you enter a realm where customization is an art form. Tailor every aspect of your seating—from the type of leather that graces its surface to the intricate details of trims and finishes. Our skilled artisans bring your vision to life, ensuring that your Hancock and Moore custom leather seating is as unique as you are. Immerse yourself in the joy of creating furniture that resonates with your lifestyle and preferences.

The Hancock & Moore Experience:

Beyond the tangible beauty of our furniture, the Hancock & Moore experience is one of unparalleled service and dedication. Our craftsmen are not just skilled artisans; they are guardians of tradition, pouring passion and expertise into each creation. We understand that furniture is not merely a functional necessity; it's a statement, a narrative, and an integral part of your home.

Crafting Elegance: Personalized Luxury with Hancock & Moore's Custom Leather Seating

Fine Furniture Purchasing Exchange Group, Inc. invites you to explore the world of Hancock & Moore custom leather seating, where your style takes center stage. Whether it's the timeless elegance of the Vaughn wingback or the bold individuality of an Adrian Jade crocodile-embossed hide, our commitment to craftsmanship and customization ensures that each piece is a masterpiece. Embrace the art of self-expression with Hancock & Moore available at Fine Furniture Purchasing Exchange Group, Inc.